Capability 03
AI Evaluations & Quality Engineering
Make AI systems measurable, reliable and production-ready.
Services included
- AI Evaluations-as-a-Service
- LLM benchmarking
- Model performance comparisons
- Agent evaluation
- RAG evaluation
- Hallucination and factuality testing
- Relevance and accuracy evaluation
- Custom evaluator development
- Human-in-the-loop evaluations
- Continuous evaluation pipelines
- AI quality assurance
Business problems addressed
- No agreed definition of a good answer for the tasks that matter.
- Quality regressions that appear only after a model or prompt change.
- Release decisions driven by anecdotes instead of a harness.
Example enterprise use cases
- Comparing models on the enterprise's own tasks, not a public leaderboard.
- Gating a release on factuality, relevance, and tool-use checks.
- Installing a continuous evaluation pipeline next to deployment.
Typical deliverables
- Evaluation plan and task datasets.
- Benchmark and model comparison.
- Custom evaluators and a human-review design.
- Release criteria and a repeatable pipeline.
Engagement model
Managed AI Services, or a fixed evaluation project
Related industry lines
ScopedLegal ServicesLegal work is volume plus judgment. We design workflows that draft, compare, and retrieve, while qualified counsel remains responsible for the advice.OpenScopedFinance & AccountingFinance runs on documents, reconciliations, and controls. We apply AI where the work is repetitive and keep accountants responsible for the numbers that get reported.OpenFutureInsuranceClaims, underwriting, and policy work are document-heavy and tightly regulated. This is a future service line: we will help design the workflows, and we do not run them as a standing operation today.OpenScopedHuman Resources & RecruitmentHiring and HR operations mix coordination with decisions that affect people. We automate the preparation and the paperwork, and we keep humans responsible for selection and employee judgment.OpenFutureHealthcareClinical and administrative work carries patient risk and strict obligations. Healthcare is a future service line. We do not offer clinical services, and we do not claim an operational healthcare practice today.OpenFutureBanking & Financial ServicesBanking operations sit inside heavy control environments. This is a future service line: useful to design with a partner bank, not something we present as a live managed operation.OpenScopedCompliance & RegulatoryCompliance work is monitoring, evidence, and submissions. We use AI to gather and structure that material. The compliance owner remains accountable for the position the organization takes.OpenScopedSales & MarketingCommercial teams lose time to research, list work, and campaign operations. We build the intelligence and the execution layer, and we leave the offer, the relationship, and the claim with the people accountable for them.OpenScopedIT & Software OperationsIT and software operations already live in queues, tickets, and code. We apply AI to triage, testing, and analysis, with engineers still responsible for what ships and what changes in production.Open